Jacob's Plan - Customer Service

Meister is dedicated to treating the users of the courts — the public, lawyers and judges —  as valued customers. On day one, he will name a Chief Customer Service Officer (CCSO) who will be responsible for making the Clerk’s office user-friendly and efficient. The CCSO will be responsible for ensuring that: 

(a) there are knowledgeable representatives at customer service information desks at key locations in every courthouse so that the public can quickly get information and avoid having to stand in long lines; 

(b) bilingual services are quickly available in all major languages;

(c) customer service centers that are easy and efficient to navigate and minimize wait times are established at every court location; 

(d) courtroom services are friendly and efficient for lawyers, judges and the public.  

By modernizing the system and implementing technology that meets the needs of all stakeholders, the Clerk’s staff will also have the tools needed to run a more professional and efficient office. Meister will also ensure court personnel receives proper ongoing training. These actions will provide users of the Courts a better experience that ultimately saves time and returns the focus to justice.

Modernization

Meister knows that the technology used in the Cook County courts is antiquated and severely lags behind many courts. Cook County needs to modernize its technology and court operations in order to increase productivity for all users of the courts. LEARN MORE…

Customer Service

Meister is dedicated to treating the users of the courts — the public, lawyers and judges —  as valued customers. On day one, he will name a Chief Customer Service Officer (CCSO) who will be responsible for making the Clerk’s office user-friendly and efficient. LEARN MORE…

Transparency

Operational problems cannot be resolved without fixing the myriad of ethical issues. Under Meister’s leadership, the Clerk’s office will increase transparency with a real plan that focuses on Access to Information and EthicsLEARN MORE…

Access To Justice

Meister will make Access to Justice a priority from day one. Making our our court system easier to access and navigate, expanding community outreach, working with social services and partnering with libraries. LEARN MORE…

Friends for Jacob Meister

2129 N. Western

Chicago, IL 60647

(773) 278-6555

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